Dear Mr Mittal,
I am an airtel user for a long time, and until recently I have been very happy about the service.
This happened with the broadband connection I have. I am using a 512 Kbps unlimited plan which costs 1499/-, for quite some time now . Though it seemed not like a 512kbps connection, and was a bit costly I was still using it as I thought Airtel is the best provider.
Now, one day while surfing the internet I come across a 1299 Plan from airtel, called the Turbo plan. It gives 512Kbps in daytime, and 1Mbps at night, unlimited. You also get freebies like free talk time, speed on demand etc worth 499. Wow !
Now here is the question. I am sure this plan was lying around for quite some time now, Why was not I informed about this plan ? Every now and then you guys do call for some plan change or the other, but when a plan of lesser cost, and higher value arrives, you do not intimate the customer ! I checked out with customer care (which again is pathetic) and yes, they have all my details including my mobile number, landline number, email. Then why not.
I think this is cheating. Pure cheating. Fraud !
Regarding the customer care, first, it takes a loooong time to get through, and then when connected, I do not understand what language they talk. Really pathetic.
Mr Mittal, I think as you are growing, your service is degrading. And so is your support staff. Just visit one of the customer relationship center someday in Bangalore, and you will see how they behave and work. Lazy and Pathetic.
You have grown big but your quality instead of improving has gone worse. It’s your service, your total packaging which matters to me and has been worst.
PS : I do not want to talk about the incident that happened with my airtel mobile connection here.
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